View up to date information on the Coronavirus Disease 2019 (COVID-19) from the Illinois Department of Public Health
You can also visit the Centers for Disease Control and Prevention website or our HSHS COVID-19 page.

Insurance Billing and Payment Options

We want to thank you for making us your choice for healthcare services. We know from experience that hospital bills can be complex. We are doing our best to make the billing system easily understood. Your Patient Representative will be glad to help you regarding your bill and will answer any questions you may have.

Insurance: Depending upon the type of insurance and special policy terms you carry, your benefits may vary. We will do our best to ensure that you receive all benefits for which you are entitled. Any deductibles, co-insurance and non-covered services, which are the patient’s responsibility to pay, will be due upon discharge. Although we do accept assignment of insurance benefits, the entire bill is still your responsibility. If in 30 days from billing the hospital has not received payment from your insurance company, you are expected to make payment in full. If at a later time the insurance company pays the bill to the hospital, the hospital will refund to the guarantor any money due him. We do offer convenient online bill pay which is a secure method to make a payment.

If you are in need of assistance, you may be eligible for the financial assistance program.


The patient’s responsibility is any deductible, co-insurance and non-covered services by Medicare. Since Medicare billing is time consuming, upon discharge you will be expected to pay the deductible and non-covered charges. Co-insurance will not be determined until Medicare has paid after which any balance remaining will be billed to you.


If you are 18 or older, you are responsible for a co-insurance amount of $3.00 per day for each day you are in the hospital, any non-covered services, and any spend-down amount determined by the Department of Public Aid. These amounts are due upon discharge.

Patient’s Responsibility

The guarantor is responsible for the entire bill for services rendered at HSHS Good Shepherd Hospital. Your bill is due and payable upon discharge.

Forms of Payment

To assist you in the payment of your bill we accept VISA, Master Card, and Discover Card as well as cash. If you need to and are unable to make financial arrangements for your bill outside of the hospital, we offer a payment by contract agreement. Your Patient Representative will be glad to help you make the necessary financial arrangements needed for payment of your bill.

Insurance Plans Accepted

We are a participating hospital for all insurance plans; however, for a select few, we may not be listed as a preferred provider. Below is an abbreviated listing of the plans we participate in as a preferred provider.

  • Aetna Life Ins. Co
  • Benefit Administrative System
  • Blue Cross Blue Shield of Illinois PPO
  • Anthem Alliance
  • Cigna Healthcare
  • Consociates Cieba Care
  • Corvel
  • Coventry Health Care
    • Coventry National
    • First Health Network
  • Coventry Carelink
  • GEHA
  • Health Alliance Medical Plans
  • Healthlink
  • HFN Inc.
  • Humana
  • Illinois Medicaid - Traditional
  • Medicaid Managed Care Plans
    • Molina
    • Meridian
    • Illinicare
  • Medicare
  • Medicare Managed Care Plans
    • Aetna
    • Clear Spring Health
    • Coventry
    • Health Alliance
    • Humana
    • United Healthcare
    • Wellcare
  • Multiplan/PHCS
  • Mutual Medical
  • Preferred Plan
  • Provider Network of America (PNOA)
  • United Healthcare
  • Veterans Administration
  • WellFirst Health

If you do not see your carrier listed, or if you have questions about your coverage, please call the number on the back of your insurance card or (217) 774-3961. If you are in need of financial assistance, please review our financial assistance program information.